We want to make sure you are completely satisfied with your purchase. That’s why we offer you a clear and transparent return policy. Please note the following guidelines for our returns process:
Allow:
To be eligible for a return, the item must be unused, in the original packaging and in the same condition that you received it. Any accessories or documentation that came with the product should also be returned.
Return of goods:
You have 15 days from the delivery date to initiate a return. Unfortunately, we no longer accept returns after this period.
Return process:
To initiate a return, please contact our customer service and provide your order details. Our team will guide you through the return process and provide you with the necessary instructions and the return address.
To return:
Returns are at the customer’s expense unless the return is due to our error or a defective product. We encourage you to use the tracking service to ensure items reach us safely.
Refund:
Once we have received the returned item and verified its condition, we will process the refund. Refunds will be made to the original payment method used at the time of purchase. Please note that depending on your financial institution’s policies, it may take some time for the refund to appear in your account.
Items excluded from exchange:
Certain items cannot be returned for hygiene or safety reasons, such as B. Personal care items, underwear or perishable items. Please read the product description or contact our customer support for more information on return eligibility for specific items.
Damaged or Defective Items:
Should you receive a damaged or defective item, please notify us immediately. We will arrange an exchange or refund depending on the situation. Please provide a clear photo or detailed description of the problem to speed up the solving process.
We reserve the right to refuse returns that do not comply with our returns policy. Our goal is to ensure fair and reasonable returns while ensuring the quality and safety of our products.
If you have any other questions or need help with the return process, please feel free to contact our customer support. We love serving you and want to make sure you are happy with your purchase.